Assessor Resource
FNSISV307A
Follow organisation procedures to process claim
Assessment tool
Version 1.0
Issue Date: May 2024
This unit applies to job roles involving insurance claims in a range of insurance sectors and may be applied within organisations of various sizes and across a range of customer bases.
This unit describes the performance outcomes, skills and knowledge required to process an insurance claim in accordance with organisation guidelines and procedures, including those needed to decide whether to accept or reject a claim by reviewing the data against organisation policy and procedures. It usually encompasses handling claims through information technology systems that contain information giving assistance and guidance to the operator.
This unit is applicable to individuals working within enterprises and job roles subject to licensing, legislative, regulatory or certification requirements including legislation administered by the Australian Securities and Investments Commission (ASIC).
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